![]() ![]() ![]() Well, Facebook business pages allow customers to contact a business directly through the private message feature without going through all those hurdles. You might be on hold for hours and then the signal suddenly cuts out and you're back at square one. Allowing customers to message you via Facebook Messenger means you can speak directly to them, wherever you are.īefore the social media age, contacting companies typically meant waiting on the phone while listening to monotonous music.
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